No. As per regulations, you can only add funds using your own bank account. However, if you have a joint account with your spouse, we can accept it as long as you are the primary holder of that account.

Once you enter your PAN details, they cannot be changed. If you need to use a different PAN, you will have to open a new millions account using a new email and mobile number. If you want to change the email and mobile number associated with the current account, you can do so after your KYC is completed and the account is created.

We usually do not ask for a physical copy of your PAN card, but we do require your PAN number. After entering your PAN number, you will be prompted to complete a DigiLocker verification. Most individuals have their PAN card details stored in their DigiLocker, which allows us to fetch a copy with your consent. If we are unable to find your PAN card details in your DigiLocker, you will then be asked to upload a copy.

You can initiate your KYC with millions (after registering with your mobile number) using either the Millions trading app (on Android or iOS) .To ensure your security, please do not share any personal or KYC-related documents with anyone, even if they claim to be a part of millions. All information and documents required for KYC verification must be submitted exclusively through the millions mobile app. It is mandatory to link your PAN and Aadhaar for Demat Account opening.

If your documents are rejected,it is likely because they did not meet regulatory guidelines. Our KYC team will promptly communicate the reason to you via email or within the app, and you will be required to re-upload the necessary documents.Based on the reason for rejection, you will be required to re-upload the necessary documents.To avoid a future rejection, we recommend double checking the following before submitting your documents:- Ensure your documents and signatures are clear and not blurry.- Make sure your name on your PAN, Aadhaar, and bank account match exactly.- Upload non-password protected files.- Upload the correct document for each requested field.

Know Your Customer (KYC) is a process to determine the identity of a customer and details such as income, profession etc. A KYC is mandatory as per SEBI guidelines to open a trading and demat account. KYC will be verified during the account opening process at millionsKYC is a mandatory process for onboarding customers on any SEBI-registered intermediary. Millions is a registered Stock Broker and Depository Participant, so we are required to complete your KYC in accordance with regulations and guidelines issued by SEBI, Stock Exchanges, Depository, KRAs, CERSAI, and other applicable authorities.

No, you will not be able to open an investment account with Millions if you do not have an Aadhaar Number. We retrieve your address details from DigiLocker, a government-backed entity, which requires authentication through your Aadhaar details. Furthermore, your Account Opening Form on millions is e-Signed using your Aadhaar details. Please ensure that a valid mobile number is linked to your Aadhaar to receive the OTP for verification.

No. Millions will never ask you to send any KYC-related documents or confidential information over WhatsApp or email. Please do not share any personal information or KYC-related documents with anyone, even if they claim to be from millions. All information for KYC verification must be submitted exclusively through the Millions mobile app.

As per SEBI regulations, a live verification of your photo is required. We use a third-party tool to assess your liveness in the selfie. If your face is partially or completely covered by a mask, beard, or sunglasses, the selfie capture may fail, and you will be required to retake the photo.

As a regulated entity, we have strong measures to authenticate the digital identity of the individual opening an account. We strongly recommend against opening an account on behalf of someone else. Once you enter your PAN details, they cannot be changed. If you need to use a different PAN, you will have to open a new millions account with a new email and mobile number. You can change the email and mobile number associated with the current account after the KYC is completed and the account is created.

Your name on your PAN card must match the name on your Aadhaar and your bank account. If you believe there has been an error and we have incorrectly rejected your documents during the KYC process, please share a bank statement with us at help@millionshq.com for authentication.

No. To open an account on Millions, you must proceed with DigiLocker verification. This allows us to seamlessly fetch your address details from your Aadhaar card, which saves you from having to manually enter the information. You do not need to have an existing DigiLocker account to do this. Once you enter your Aadhaar number, DigiLocker will authenticate it through UIDAI, regardless of whether you have an account with DigiLocker or not

Due to regulatory changes by the Reserve Bank of India (RBI), PayTM Payments Bank Limited (PPBL) is no longer supported for transactions on millions. Please add a different bank account to add funds to your millions account.

After merging with Axis Bank, the IFSC of your CITI Bank has most likely changed. The first four letters of CITI Bank's IFSC is CITI, whereas for Axis Bank, it is UTIB. We recommend that you contact your bank to get the updated IFSC details. You can then use the new IFSC to add your bank account on millions.

If your bank account verification fails, we accept the following bank proofs: A cancelled cheque, which must clearly show your name, account number, IFSC, and branch details. A bank passbook, showing the page with your name, account number, IFSC, and branch details. A bank statement, showing the page with your name, account number, IFSC, and branch details.

You can review all the information and documents you've entered during the KYC process at the final stage of onboarding. Once you reach the e-Sign step, a preview of your Account Opening Form will be displayed on your screen for you to review.

Changing the mobile number linked to your bank account is a process that must be handled by your bank. We are unable to make this change for you. It's essential that your mobile number is correctly linked to your bank account for secure transactions and verifications.

If you believe you have selected the wrong gender, please email us at help@millionshq.com with the subject line

If you believe you have uploaded an incorrect signature, it might be rejected by our KYC team. Once it is rejected, you will be given an option to redo the step and upload the correct signature.

You must proceed with DigiLocker verification as it is a mandatory part of the account opening process with Millions. This is required to seamlessly fetch your address details from your Aadhaar, which saves you from having to manually enter the information. You do not need to have a DigiLocker account for this. Once you enter your Aadhaar number, DigiLocker will authenticate it through UIDAI, regardless of whether you have an account with DigiLocker or not. If you encounter any issues, please share a screenshot of the error with us at help@millionshq.com.

Editing your annual income is not permitted during the onboarding process. However, once your KYC is completed, you can change your annual income. Here’s a simple path to follow: Log in to your Millions account. Go to My Profile > My Account. Click on KYC Details. Click on Update KYC and select the correct income range. This process is completely online and takes 24-48 hours to update across all Exchanges and Depositories.

As a digital-first platform, millions does not operate through any physical branches. Our corporate headquarters are located in Mumbai, and the full address can be found in the footer of our website. Please note that for individual customers, the onboarding process is completely digital, and we do not accept physical documents. For non-individual customers, such as Corporate Accounts, LLP accounts, Trusts, or HUFs, the process is offline, and KYC documents must be couriered to our corporate headquarters.

63, GMA by H.RISHABRAJ, Swami Vivekananda Rd, beside Patel Petrol Pump, Piramal Nagar, Goregaon West, Mumbai, Maharashtra 400104, India

If you're getting an error that your PAN card is already in use, it is likely that you have attempted to complete KYC with the same PAN number before. Please try logging in to your account. If you still face issues, email us at help@millionshq.com with your PAN number, and we will investigate the issue.

If you believe the name on your bank account and PAN card are the same but your account was still rejected, please share a bank proof (such as a bank statement, cancelled cheque, or the front page of your passbook) with our team help@millionshq.com for verification.

We do not change or reset your bank account during the KYC process. If you have already added and had your bank account approved, you can edit or add new bank accounts under the Bank Details section of My Profile, once your Millions account is active. However, if the bank account details you provided belong to someone else, our team will promptly reject it, and you will be able to enter new bank details